Spa Managers oversee all spa operations, including staff and facility maintenance. They also develop budgets and create marketing and promotions campaigns. Spa Managers might interact directly with customers to resolve issues and ensure satisfaction with spa services and personnel.
According to the Bureau of Labor Statistics, Spa Manager jobs are expected to grow between 8-11%, which is considered to be faster than average. In order to get in on this demand, let’s make you a stunning resume.
In this article, we’ll discuss
- Which format is right for your resume
- How to write a resume summary
- Describing your work experience
- Listing your skills
- Including your education
- Naming your certifications
- Choosing the right template
Spa Manager Sample Resume
Spa Manager, La Paloma Beauty Services
- Managed 35 staff and 3 outside contractors
- Designed a $5,000 marketing campaign that encompassed social media and local print ads
- Launched a referral service that increased clientele by 10% and client retention by 25%
- Expanded spa offerings to include laser hair removal and eyebrow tattooing according to client feedback
- Developed spa budget that reduced wasteful spending by 12%
- Coordinated with vendors and suppliers to keep spa well-stocked
- Improved staff satisfaction at work by implementing team-building programs
- Oversaw spa renovation across 3 months
- Hired and trained 14 staff
- Set annual financial goals, exceeding profit expectations by 11%
- Established budgets for advertising, sales campaigns and promotional events
- Managed payroll for all employees
- Performed accounting duties, including recording daily cash flow, preparing bank deposits, and generating financial statements
- Coordinated facility schedules to maximize usage and efficiency
Associate Manager, La Paloma Beauty Services
- Assisted in the hiring process of new staff
- Ordered supplies and materials totalling $20,000 a month
- Recommended new vendors that saved costs by 30%
- Researched and purchased POS software that streamlined transactions
- Scheduled appointments for clients
- Ensured spa was clean and well-maintained in accordance with local, national, and industry standards
- Responded to customer inquiries or complaints in a professional and hospitable manner
- Created staff schedules, keeping their vacation time and personal preferences in mind
- Assisted in the creation of business reports and financial statements
- Performed accounting duties, including cash handling and preparing bank deposits
- Supervised facility maintenance, ensuring it did not interrupt spa services
- Ensured all equipment was properly serviced and up to date
Salon Receptionist, La Paloma Beauty Services
- Answered the telephone and took messages or forwarded calls
- Scheduled and confirmed appointments and maintained calendars
- Greeted clients and other visitors
- Checked in clients and directed or escorted them to their destinations
- Informed stylists of clients’ arrivals or cancellations
- Entered client information into the salon's database
- Copied, filed, and maintained paper and electronic documents
- Ensured the reception area was stocked with magazines, water, and refreshments
- Used office automation equipment such as computers, modems, printers, copiers, and fax machines and software
- Assisted stylists with the preparation of appointments as needed, including light cleaning
- Collected payments and posted them to the clients’ accounts in an accurate and timely manner
1. Choose the Right Format for a Spa Manager Resume
The first step to drafting your resume is deciding which resume format to use. This depends on your career experience and skillset.
You have 3 main options for your resume:
- Reverse-Chronological -- this is the most commonly used resume format. With this structure, place your most recent jobs first, followed by the next most recent job, and ending with your oldest position.
Tip: only include jobs relevant to the position to which you’re applying, so leave out any former jobs that don’t fit. For example, you would include previous positions like Retail Manager or Office Manager since there is considerable overlap with a Spa Manager.
- Functional -- this format is best for people who have been out of the workforce for a while, perhaps because they had to care for children or an elderly parent. This format will have headers like “Customer Service” and “Administrative Support” with their respective skills listed in bullet points below. At the very end of the resume, include a brief snapshot of your work experience.
Tip: Read our advice on How to Explain Employment Gaps on a Resume.
- Hybrid / Combination -- this format is a mix of both Functional and Reverse-Chronological. It provides more detailed work experience descriptions that would typically be seen in the latter, while still offering a bulleted list of skills.
Tip: When in doubt, choose the Reverse-Chronological resume format. For more details, check out our guide on How to Write Your Resume in Reverse-Chronological Order.
For a Spa Managers, hiring managers want to glance at your resume and get a sense of the following:
- Years of experience in the beauty and/or health industries, both on the administrative side (e.g., Salon Receptionist) or on the client-facing side (e.g., Cosmetologist)
- Your managerial experience
- Your customer service and administrative abilities
The best format for a Spa Manager career is the Reverse-Chronological resume format. This is because it shows the trajectory of your career -- how you’ve grown professionally and expanded your work experience and knowledge base. Check out our advice on How to Show Your Job Promotions on a Resume for more details.
2. Write a Strong Spa Manager Resume Summary
A resume summary is one or two sentences at the top of your paper that summarizes your entire resume. It’s the punch line that gets the resume reviewer wanting to know more.
For a Spa Manager career, include the following points in your summary:
- The amount of time you’ve worked in the health and beauty industries
- Your achievements on the administrative/managerial side
- An adjective or two conveying your personality, such as “organized,” “dependable” or “passionate”
Here is an example of a bad resume summary:
Experienced Spa Manager with excellent customer service and administrative skills.
This is a bad resume summary because it is incredibly vague. What does “experienced” mean? And “customer service” and “administrative skills” encompass a lot. Furthermore, there is nothing about this summary that makes you stand out as an individual. There is nothing that tells the hiring manager why they should hire YOU.
Here is an example of a good resume summary:
Dependable Spa Manager with 3 years of experience increasing clientele by 10% and improving staff satisfaction. Proven to cut costs by 12-30% while adding spa services and maintaining a clean, relaxing spa environment.
This is a good resume summary because it gives a sense of you -- you’re “dependable” and have 3 years to back that up. This summary also includes quantifiable accomplishments. You’ve done a lot to save money and improve your business.
For more information, checkout our guide on How to Write a Killer Resume Summary. Or, browse our Resume Summary Examples.
3. Describe Your Work Experience as a Spa Manager
The next step to drafting your resume is to list your work experience. This includes the name of your position (See: The Right Way to List Job Titles on a Resume), the name of the location at which you worked, and the length of time in which you worked.
If you’re a trained Cosmetologist, Esthetician, or any other beauty/spa treatment provider, include this in your resume. It will show employers that you’re well-versed in the jobs of the people whom you’ll be managing. It also shows that you have familiarity with your business’s offerings.
You should also quantify your resume whenever possible. This means adding a number -- such as a dollar amount or percentage -- to your accomplishments. Quantifying your resume gives the hiring manager a more concrete idea of your workplace performance. For example, say that you “trained 14 employees,” “improved customer retention by 20%,” or “saved the business $30,000 by investing in new software.”
Tip: One way to quantify your resume is by listing your accomplishments and awards. This includes if you were recognized by your workplace or your industry.
For more information on how to format your work experience, check out our guide on How to Describe Work Experience.
Don’t have any work experience? We have a guide for Writing a Resume with No Work Experience!
4. List Your Skills
Skills show the hiring manager what you can do for the company -- without taking up too much space in the “work experience” part of your resume.
There are two types of skills -- soft and hard. “Soft” skills are those that are not quantifiable and are more indicative of your personality. Examples include leadership, problem-solving, and communication. In contrast, “hard” skills are those that are learned through formal education. Examples include computer technology, programming languages, and certifications.
Spa Managers need both soft and hard skills. Hard skills include things like budgeting, planning marketing campaigns, and scheduling employees. Here are a few more examples:
Relevant Soft Skills
- Customer Service
Relevant Hard Skills
- Operations Management
- Marketing Campaigns
- Knowledge of Products and Services
Tip: When completing this section on your resume, review the employers’ job requirements. Try to incorporate some of the language they use. For example, if the job description states they need someone who has “exceptional communication skills, good organizational skills, and the ability to work independently and within a team,” then be sure to include some of these keywords. List “Communication” and “Organization” under the skills section.
If you want a more complete list of skills, read our guide on 100+ Key Skills for a Resume in 2021 with Examples for any Job.
5. Include an Education Section
Most employers prefer a college education for a managerial role. This can be an Associate’s or Bachelor’s degree.
Here are some examples of degrees:
- Associate in Science in Hospitality Management with a concentration in spa management
- Associate of Science in Spa Management
- Associate of Technical Study in Spa Management
- Associate of Applied Science in Hotel and Resort Management
- Bachelor of Education in Sport Management with a concentration in sport/spa or entertaining operations
- Bachelor of Science in Resort Management with a concentration in sport/spa or entertaining operations
Still uncertain on what to include in this section? Review our guide on How to List Education on Your Resume in 2021.
6. Mention Certifications Relevant to the Job
Certifications show employers that you’re expanding on your skills and diversifying your experiences. Not only are you more knowledgeable, but you’re also more employable.
Certification programs include:
- Spa and Hospitality Management Certificate
- The International Spa Association offers a Certified Spa Supervisor course and certificate
- The Club Managers Association of America offers a Certified Club Manager course and certificate
For more information on certifications, check out our guide on How to Include Certifications on Your Resume the Right Way.
7. Pick the Right Template
Now it’s time for the fun part -- picking the aesthetics of your resume!
Here at EasyResume, we offer several different templates.
- Academic: these resumes are professionally structured with minimal aesthetics in order to provide a clear and concise glimpse of your experiences. This is best for current students or those looking to pursue a career in an academic field as a researcher or teacher.
- Creative: these resumes are bold and colorful with eye-catching fonts to help you stand out from the crowd. This is best for those in creative fields like marketing and art.
- Elegant: these resumes are contemporary and stylish in a way that highlights you and your experiences. This is best for those in fields that prefer austerity, such as the healthcare and finance industries.
- Modern: these resumes have sleek designs that are fresh and bold with tasteful fonts and clean lines. This is best for individuals applying to startups or to companies with a young audience or product.
- Professional: these resumes have a clean, crisp look that incorporates only one or two accent colors. The focus is solely on the text, pulling the recruiter into your experiences and accomplishments. This is best for individuals applying to straight-laced companies that mandate a suit-and-tie dress code.
Your resume template should reflect the job to which you’re applying. For a Spa Manager career, try our Professional, Elegant, Modern or even Creative resumes. These will fit the beauty industry while still giving an air of professionalism.
If you want to create your own template, read how with our Step-by-Step Guide on How to Create a Resume Template in Microsoft Word.
We’ve done it! Almost.
Now it’s time to get down to business -- actually creating the resume.
Here’s what you need to do:
- Research the job description to locate keywords
- Use a Reverse-Chronological resume layout
- Write your resume summary, including your years of experience in the industry, an adjective or two conveying our personality, and a few quantifiable accomplishments to help you stand out
- Include your education and relevant certifications
- Write your experience section in a way that any outsider could understand. Talk more about the how and why of your responsibilities. Quantify your results.
- Pick a resume template that fits the position to which you’re applying, such as Elegant or Modern.
Start from our resume example to save time.
You’ll soon be well on your way to managing a top-tier spa!