IT Manager Resume Example & Writing Tips for 2020

IT Managers

IT managers plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

How to Write a Summary for an IT Manager

Mention your previous experience. How long did you work in IT? What are your specialties?
Describe your greatest strength. Are you organized? Do you excel at managing teams and schedules?
Quantify your experience. By how much have you improved your previous company’s profits? How many employees have you managed?

How to List Your Work Experience as an IT Manager

Use reverse chronological format. List your most recent jobs first, as this shows managers how you’ve gained experience in the industry.
Use action verbs related to being an IT Manager. Verbs are critical to demonstrating what you can do for the company. Review the following list for some powerful examples.

Administered
Administered
Analyzed
Approved
Created
Ensured
Maintained
Managed
Monitored
Organized
Performed
Planned
Processed
Reviewed

See our list of over 350 action verbs to find more.

Senior Level Work Experience as an IT Manager

Performed routine and advanced desktop, server, network, database, software and information support and management
Ability to install, configure, maintain, troubleshoot and test hardware and mobile devices and a variety of platforms
Administered users, groups, permissions, file configuration, print and remote access, event logs, backup and restoration of network, email, software and databases
Monitored, troubleshooted, fixed and optimized performance of systems, problems and outages, hardware, printers and computer peripherals
Managed communications and connection solutions, including local area networks, company website, internet applications
Deployed and maintained all host security activities
Designed and implemented disaster recovery plans for operating systems, databases, networks, servers and software applications
Wrote reports, conducted system and accounting auditing, migrations and programming as needed
Assisted management with analysis, requests and conversions of new systems and software
Oversaw employee work schedules to ensure adequate coverage and control
Reviewed and approved 50 employee timesheets
Approved and processed employee concerns and advises or disciplines as appropriate
Completed annual employee performance appraisals
Organized, prioritized, and assigned work, including prioritizing and scheduling work activities in order to meet objectives
Monitored status of work in progress and reviewed completed work to ensure its validity
Consulted with department on complex problem situations and provided technical expertise
Provided progress and activity reports to the Director of I.T.
Managed implementation of strategic plans, goals, and objectives for the department
Organized and led department meetings on a weekly basis

Junior Level Work Experience as an IT Manager

Managed Business Intelligence tools to ensure report accuracy and performance integrity
Managed, monitored and maintained all reporting and custom reporting applications
Managed, monitored and maintained custom business processes to ensure accuracy and efficiency
Managed MSSQL database instances related to reporting to ensure proper performance and capacity as related to Query Tuning and Indexing strategies
Identified new processes or alternatives to resolve problems and enhance operations by 13%
Maintained an awareness of new applications, technologies, technical methods, trends, and advances in the profession
Facilitated the definition of project scope, goals and deliverables, improving profit by 10%
Collaborated with IT leadership to assemble and manage project resources
Developed detailed work plans, including breakdown structures, project milestones, risk assessment and management plans, staffing needs and project timelines
Created project and product backlogs, release plans and sprint schedules
Planned and facilitated effective core Agile / Scrum ceremonies, including backlog grooming, sprint planning, stand-ups, sprint demos and retrospectives
Mentored teams on Agile / Scrum practices and techniques
Drove decision making, risk management and issue resolution

How to List Your Skills as an IT Manager

IT Managers not only need to be proficient with computers, but also with people. An IT Manager needs to be able to effectively lead and communicate with his or her team.

Team Management
Leadership
Decision-Making
Strategic Thinking
Negotiation
Detail-Oriented
Communication
Technical Writing
Project Management

How to List Your Education as an IT Manager

IT Managers must have a bachelor’s degree in a computer- or information science–related field, such as computer science. Some companies require their managers to have a graduate degree in business administration.

Certifications are not necessary but can help your resume stand out. Some examples of certifications for IT Managers include:

Project Management Professional (PMP)
PMI Agile Certified Practitioner (PMI-ACP)
CompTIA Project+
Certified ScrumMaster (CSM)
Product Management from Pragmatic Institute
ITIL
Certified in the Governance of Enterprise IT (CGEIT)
You can find more information about relevant certifications here.

Requirements for licensure vary by state but generally involve the following:

Bachelor’s Degree
5 to 15 years of work experience
Certifications
Complete a background check

IT Manager Career Overview

Job Outlook

The job outlook for IT Managers is growing at 11% per year, which is considered to be much faster than average. In 2018 there were 414,400 jobs available.

Average Salary

IT Managers make $146,360 per year on average. However, salaries could be as high as $208,000 depending on experience, the company for whom you work, and location.

Top Paying Salaries by State