IT managers plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.
How to Write a Summary for an IT Manager
Mention your previous experience. How long did you work in IT? What are your specialties?
Describe your greatest strength. Are you organized? Do you excel at managing teams and schedules?
Quantify your experience. By how much have you improved your previous company’s profits? How many employees have you managed?
How to List Your Work Experience as an IT Manager
Use reverse chronological format. List your most recent jobs first, as this shows managers how you’ve gained experience in the industry.
Use action verbs related to being an IT Manager. Verbs are critical to demonstrating what you can do for the company. Review the following list for some powerful examples.
Performed routine and advanced desktop, server, network, database, software and information support and management
Ability to install, configure, maintain, troubleshoot and test hardware and mobile devices and a variety of platforms
Administered users, groups, permissions, file configuration, print and remote access, event logs, backup and restoration of network, email, software and databases
Monitored, troubleshooted, fixed and optimized performance of systems, problems and outages, hardware, printers and computer peripherals
Managed communications and connection solutions, including local area networks, company website, internet applications
Deployed and maintained all host security activities
Designed and implemented disaster recovery plans for operating systems, databases, networks, servers and software applications
Wrote reports, conducted system and accounting auditing, migrations and programming as needed
Assisted management with analysis, requests and conversions of new systems and software
Oversaw employee work schedules to ensure adequate coverage and control
Reviewed and approved 50 employee timesheets
Approved and processed employee concerns and advises or disciplines as appropriate
Completed annual employee performance appraisals
Organized, prioritized, and assigned work, including prioritizing and scheduling work activities in order to meet objectives
Monitored status of work in progress and reviewed completed work to ensure its validity
Consulted with department on complex problem situations and provided technical expertise
Provided progress and activity reports to the Director of I.T.
Managed implementation of strategic plans, goals, and objectives for the department
Organized and led department meetings on a weekly basis
Junior Level Work Experience as an IT Manager
Managed Business Intelligence tools to ensure report accuracy and performance integrity
Managed, monitored and maintained all reporting and custom reporting applications
Managed, monitored and maintained custom business processes to ensure accuracy and efficiency
Managed MSSQL database instances related to reporting to ensure proper performance and capacity as related to Query Tuning and Indexing strategies
Identified new processes or alternatives to resolve problems and enhance operations by 13%
Maintained an awareness of new applications, technologies, technical methods, trends, and advances in the profession
Facilitated the definition of project scope, goals and deliverables, improving profit by 10%
Collaborated with IT leadership to assemble and manage project resources
Developed detailed work plans, including breakdown structures, project milestones, risk assessment and management plans, staffing needs and project timelines
Created project and product backlogs, release plans and sprint schedules
Planned and facilitated effective core Agile / Scrum ceremonies, including backlog grooming, sprint planning, stand-ups, sprint demos and retrospectives
Mentored teams on Agile / Scrum practices and techniques
Drove decision making, risk management and issue resolution
How to List Your Skills as an IT Manager
IT Managers not only need to be proficient with computers, but also with people. An IT Manager needs to be able to effectively lead and communicate with his or her team.
How to List Your Education as an IT Manager
IT Managers must have a bachelor’s degree in a computer- or information science–related field, such as computer science. Some companies require their managers to have a graduate degree in business administration.
Certifications are not necessary but can help your resume stand out. Some examples of certifications for IT Managers include:
Katerina is a junior studying English and Marketing at Johns Hopkins University. She has experience in social media, science writing, and fiction. When she isn't writing, she's hitting the gym, playing with her cats, or eating chocolate.