Store Managers oversee all the management functions necessary in maintaining a store, such as purchasing, budgeting, accounting, and personnel work. They also supervise employees, step in to resolve customer conflicts, and help on the floor as needed.
How to Write a Summary for a Store Manager
Mention your previous experience. Did you work as a cashier or clerk? Have you worked in any other retail industries (i.e., food, clothing, makeup, automobiles, electronics)
Describe your greatest strength. Are you an excellent leader? Do you have strong organizational skills?
Quantify your experience. How many people have you managed? How many customers do you help during the average day? What is the cost of the items you order to replenish the inventory?
How to List Your Work Experience as a Store Manager
Use reverse chronological format. List your most recent jobs first, as this shows managers how you’ve gained experience in the industry.
Use action verbs related to being a Store Manager. Verbs are critical to demonstrating what you can do for the company. Review the following list for some powerful examples.
Led employees in the planning, implementation and execution of merchandising and operating initiatives
Worked with district managers and team members to identify opportunities in the store, and to develop timely solutions and create action plans to ensure implementation of plans
Served as a liaison by providing feedback to Store Manager, District Manager and Coordinators on the effectiveness of merchandising and operational plans and programs
Reduced employee turnover by 15% due to improvements in training and scheduling
Created the weekly schedule for 23 employees
Provided timely feedback to department heads and team members on individual and department performance
Ensured proper inventory management and reduced overstock by 29%
Oversaw and recorded the delivery of merchandise, compared records with merchandise ordered and reported discrepancies in order to control costs
Improved sales by 16% by teaching employees new upselling techniques
Vetted resumes, conducted interviews, and hired 10 new employees
Determined when to order inventory and how much to order, overseeing a weekly budget of $17,000
Resolved employee and customer conflicts in a patient and timely manner
Junior Level Work Experience as a Store Manager
Ensured customer loyalty by providing exceptional customer service
Responded to customer's questions and resolved their problems and needs in a friendly, accurate and timely manner
Supervised 13 employees per shift
Ensured that payroll remains within the projected hours set by the corporate office
Monitored and maintained proper store cleanliness, appearance and maintenance as per company guidelines
Managed and counted cash drawer totals
Conducted store inventory counts and reconciliations according to company guidelines
Supervised and maintained proper stock levels through appropriate product ordering
Protected employees and customers by providing a safe and clean store environment
Conducted personnel performance appraisals to assess training needs and to build career paths
Informed management of major team milestones, developments, and concerns
Prepared, managed, and revised weekly schedules, as well as plans and conducted store and staff meetings
How to List Your Skills as a Store Manager
Store Managers are responsible for resolving customer and employee conflicts, in addition to keeping the store organized and functioning. As a result, Store Managers should have a host of skills:
Ability to Multitask
How to List Your Education as a Store Manager
Store Managers generally require a high school diploma or GED equivalent, although some exceptions can be made depending on your years of experience and the store for which you work.
Store managers in the food and beverage industry are expected to be licensed as food handlers. This includes those working at gas stations, in restaurants or cafes, and in grocery stores. Details about the food handlers exam can be found here.
Other certifications, though not mandatory, include the following:
Katerina is a junior studying English and Marketing at Johns Hopkins University. She has experience in social media, science writing, and fiction. When she isn't writing, she's hitting the gym, playing with her cats, or eating chocolate.