Store Managers oversee all the management functions necessary in maintaining a store, such as purchasing, budgeting, accounting, and personnel work. They also supervise employees, step in to resolve customer conflicts, and help on the floor as needed.
How to Write a Summary for a Store Manager
- Mention your previous experience. Did you work as a cashier or clerk? Have you worked in any other retail industries (i.e., food, clothing, makeup, automobiles, electronics)
- Describe your greatest strength. Are you an excellent leader? Do you have strong organizational skills?
- Quantify your experience. How many people have you managed? How many customers do you help during the average day? What is the cost of the items you order to replenish the inventory?
How to List Your Work Experience as a Store Manager
- Use reverse chronological format. List your most recent jobs first, as this shows managers how you’ve gained experience in the industry.
- Use action verbs related to being a Store Manager. Verbs are critical to demonstrating what you can do for the company. Review the following list for some powerful examples.
See our list of over 350 action verbs to find more.
Senior Level Work Experience as a Store Manager
- Led employees in the planning, implementation and execution of merchandising and operating initiatives
- Worked with district managers and team members to identify opportunities in the store, and to develop timely solutions and create action plans to ensure implementation of plans
- Served as a liaison by providing feedback to Store Manager, District Manager and Coordinators on the effectiveness of merchandising and operational plans and programs
- Reduced employee turnover by 15% due to improvements in training and scheduling
- Created the weekly schedule for 23 employees
- Provided timely feedback to department heads and team members on individual and department performance
- Ensured proper inventory management and reduced overstock by 29%
- Oversaw and recorded the delivery of merchandise, compared records with merchandise ordered and reported discrepancies in order to control costs
- Improved sales by 16% by teaching employees new upselling techniques
- Vetted resumes, conducted interviews, and hired 10 new employees
- Determined when to order inventory and how much to order, overseeing a weekly budget of $17,000
- Resolved employee and customer conflicts in a patient and timely manner
Junior Level Work Experience as a Store Manager
- Ensured customer loyalty by providing exceptional customer service
- Responded to customer's questions and resolved their problems and needs in a friendly, accurate and timely manner
- Supervised 13 employees per shift
- Ensured that payroll remains within the projected hours set by the corporate office
- Monitored and maintained proper store cleanliness, appearance and maintenance as per company guidelines
- Managed and counted cash drawer totals
- Conducted store inventory counts and reconciliations according to company guidelines
- Supervised and maintained proper stock levels through appropriate product ordering
- Protected employees and customers by providing a safe and clean store environment
- Conducted personnel performance appraisals to assess training needs and to build career paths
- Informed management of major team milestones, developments, and concerns
- Prepared, managed, and revised weekly schedules, as well as plans and conducted store and staff meetings
How to List Your Skills as a Store Manager
Store Managers are responsible for resolving customer and employee conflicts, in addition to keeping the store organized and functioning. As a result, Store Managers should have a host of skills:
- Interpersonal Skills
- Management Skills
- Customer Service
- Ability to Multitask
- Conflict Resolution
- Math Skills
- Computer Proficiency
How to List Your Education as a Store Manager
Store Managers generally require a high school diploma or GED equivalent, although some exceptions can be made depending on your years of experience and the store for which you work.
Store managers in the food and beverage industry are expected to be licensed as food handlers. This includes those working at gas stations, in restaurants or cafes, and in grocery stores. Details about the food handlers exam can be found here.
Other certifications, though not mandatory, include the following:
Requirements to be a Store Manager vary by state but generally involve the following:
- High School Diploma or GED
- Food Handlers License, if applicable
- 5+ years experience
- Complete a background check
Store Manager Career Overview
The job outlook for Store Managers is declining at 2% per year. In 2018 there were 1,171,900 jobs available.
Store Managers make $45,830 per year on average. However, salaries could be as high as $70,060 depending on experience, industry, and location.
Top Paying Salaries by State
- $59,960 -- Rhode Island
- $54,280 -- New Jersey
- $53,540 -- Connecticut
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