Office Managers oversee the daily tasks of an office. They manage employees, oversee payroll, and assist customers.
How to Write a Summary for an Office Manager
- Mention your previous experience. Do you have any clerical experience? What industries have you worked in?
- Describe your greatest strength. Are you organized to a T? Are you a strong communicator?
- Quantify your experience. How many employees have you managed? How big is the budget that you oversee?
How to List Your Work Experience as an Office Manager
- Use reverse chronological format. List your most recent jobs first, as this shows managers how you’ve gained experience in the industry.
- Use action verbs related to being an Office Manager. Verbs are critical to demonstrating what you can do for the company. Review the following list for some powerful examples.
See our list of over 350 action verbs to find more.
Senior Level Work Experience as an Office Manager
- Greeted and checked in patients in a friendly manner
- Collected co-payments and verified insurance coverage
- Scheduled and confirmed patient appointments via telephone
- Prepared new patient charts neatly and accurately
- Responded to patient billing and financial inquiries, and directed patients to appropriate departments, as necessary
- Collected and posted payments and recorded receipts
- Balanced nightly deposits and completed credit card processing
- Executed patient consults to ensure patients understood Doctor prescribed treatment plans
- Conducted patient chart audits and consults according to company policies
- Entered and updated patient treatment plans at the direction of the treating Doctor using the company operational system
- Followed-up with patients during subsequent visits to schedule open treatment
- Worked with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan
- Developed and implemented new procedures that improved the quality and quantity of work processed by 15%
- Oversaw payroll for 45 employees
- Handled customer complaints in a sympathetic and efficient manner
Junior Level Work Experience as an Office Manager
- Provided administrative support to the General Manager
- Oversaw payroll for 25 employees
- Managed inventory totalling $12,000 a month
- Ensured that office administrative assistants are performing their duties
- Ensured all personnel data and contracts are correct and up to date in Synergy
- Created weekly schedules for 14 employees
- Oversaw all front office operations in the absence of the Assistant General Manager
- Resolved customer complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Assisted in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
- Opened and closed the office every day
- Responded to customer emails in a professional and prompt manner
- Performed voids, corrections on payments, and refunds
- Ensured that all staff followed proper customer service etiquette
- Updated and maintained records of all inventory at the facility
How to List Your Skills as an Office Manager
Office Managers deal with employees and customers. Therefore, they need solid organization and communication skills.
- Problem Solving Skills
- Computer Skills
How to List Your Education as an Office Manager
Office Managers require a high school diploma, although most businesses prefer that candidates have a bachelor’s degree. Relevant majors include business administration, human resources management or information management.
Requirements for licensure vary by state but generally involve the following:
- Previous office and clerical experience
- Complete a background check
Certifications are not mandatory, but can enhance your resume. Below are some ideas:
Office Manager Career Overview
According to the Bureau of Labor Statistics, the job outlook for Administrative Services Managers is growing at 7% per year, which is considered to be faster than average. In 2018 there were 300,200 jobs available.
According to Indeed, Office Managers make $50,664 per year on average. However, salaries could be as high as $130,883 depending on experience, industry, and location.
Top Paying Salaries by State
- $62,737 -- Las Vegas, NV
- $60,283 -- Atlanta, GA
- $55,717 -- Denver, CO
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