Receptionists
Receptionists greet visitors and check them into the business’s electronic software. They also process payments, schedule appointments, and answer questions.
How to Write a Summary for a Receptionist
- Mention your previous experience. How many companies have you worked for? How else have you used Microsoft Suite and related technologies? Have you worked in any other customer-service oriented positions?
- Describe your greatest strength. Are you friendly and approachable? Are you incredibly organized and detail-oriented?
How to List Your Work Experience as a Receptionist
- Use reverse chronological format. List your most recent jobs first, as this shows managers how you’ve gained experience in the industry.
- Use action verbs related to being a Receptionist. Verbs are critical to demonstrating what you can do for the company. Review the following list for some powerful examples.
- Answered
- Assisted
- Checked
- Composed
- Ensured
- Entered
- Greeted
- Handled
- Informed
- Maintained
- Planned
- Scheduled
See our list of over 350 action verbs to find more.
Senior Level Work Experience as a Medical Receptionist
- Answered the phone, took messages, and directed incoming calls to the correct individual
- Received and distributed all internal mail
- Ensured all patients, caregivers, and visitors are checked in and out into the Electronic Verification System
- Maintained an accurate online patient database, including organizing paperwork, data entry, scanning, printing, and faxing documents
- Handled incoming and outgoing correspondence
- Planned & scheduled appointments
- Balanced daily deposits and completed credit card processing
- Greeted patients and visitors who are coming and going, and directed them appropriately
- Assisted patients with their registration in the facility’s electronic medical record, as needed
- Presented all policies and obtain signatures on needed forms and consents and collect all appropriate billing forms and scan into the appropriate database
- Scheduled follow-up appointments for patients to include work in appointments
- Ordered supplies and stocked the supplies upon arrival
- Responsible for petty cash supply
- Maintained supply of the appropriate patient materials and forms used
- Maintain cleanliness of the lobby and front office area
- Monitored the patients as they waited in the lobby for their appointments
- Exhibited and maintained a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility and accountability
Junior Level Work Experience as a Receptionist
- Answered the telephone and took messages or forwarded calls
- Scheduled and confirmed appointments and maintained calendars
- Greeted customers, clients, and other visitors
- Checked in visitors and directed or escorted them to their destinations
- Informed other employees of visitors’ arrivals or cancellations
- Entered customer information into the organization's database
- Copied, filed, and maintained paper or electronic documents
- Ensured the reception area is stocked with appropriate booklets, pamphlets, and brochures for public distribution
- Used office automation equipment such as computers, modems, printers, copiers, and fax machines and software
- Composed routine requests, memoranda, and transmittal and acknowledgement letters
- Stored and retrieved documents or files, inserted and deleted text, and transmitted and received electronic mail
- Assisted in preparation of appointments
- Collected payments and posted them to the patients’ accounts in an accurate and timely manner
How to List Your Skills as a Receptionist
Receptionists work with people and technology like telephones and computers. You need to know how to do both!
- Microsoft Suite
- Communication Skills
- Customer Service Skills
- Interpersonal Skills
- Organizational Skills
- Multitasking and prioritizing
- Dependability
- Problem-solving
- Ability to work under pressure
- Attention to detail
How to List Your Education as a Receptionist
Receptionists generally require a high school diploma or GED. Receptionists must also be computer savvy.
Requirements to be a receptionist vary by state but generally involve the following:
- High School Diploma or GED
- Computer skills and knowledge
- Friendly and customer-oriented demeanor
- Complete a background check
Receptionist Career Overview
Job Outlook
The job outlook for Receptionists is growing at 5% per year, which is considered average. In 2018 there were 1,101,500 jobs available.
Average Salary
Receptionists make $30,050 per year on average. However, salaries could be as high as $40,050 depending on experience, education, location, and the company for which you work.
Top Paying Salaries by State
- $40,050 -- District of Columbia
- $36,520 -- Connecticut
- $35,870 -- New York
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