Receptionists greet visitors and check them into the business’s electronic software. They also process payments, schedule appointments, and answer questions.
How to Write a Summary for a Receptionist
- Mention your previous experience. How many companies have you worked for? How else have you used Microsoft Suite and related technologies? Have you worked in any other customer-service oriented positions?
- Describe your greatest strength. Are you friendly and approachable? Are you incredibly organized and detail-oriented?
How to List Your Work Experience as a Receptionist
- Use reverse chronological format. List your most recent jobs first, as this shows managers how you’ve gained experience in the industry.
- Use action verbs related to being a Receptionist. Verbs are critical to demonstrating what you can do for the company. Review the following list for some powerful examples.
See our list of over 350 action verbs to find more.
Senior Level Work Experience as a Medical Receptionist
- Answered the phone, took messages, and directed incoming calls to the correct individual
- Received and distributed all internal mail
- Ensured all patients, caregivers, and visitors are checked in and out into the Electronic Verification System
- Maintained an accurate online patient database, including organizing paperwork, data entry, scanning, printing, and faxing documents
- Handled incoming and outgoing correspondence
- Planned & scheduled appointments
- Balanced daily deposits and completed credit card processing
- Greeted patients and visitors who are coming and going, and directed them appropriately
- Assisted patients with their registration in the facility’s electronic medical record, as needed
- Presented all policies and obtain signatures on needed forms and consents and collect all appropriate billing forms and scan into the appropriate database
- Scheduled follow-up appointments for patients to include work in appointments
- Ordered supplies and stocked the supplies upon arrival
- Responsible for petty cash supply
- Maintained supply of the appropriate patient materials and forms used
- Maintain cleanliness of the lobby and front office area
- Monitored the patients as they waited in the lobby for their appointments
- Exhibited and maintained a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility and accountability
Junior Level Work Experience as a Receptionist
- Answered the telephone and took messages or forwarded calls
- Scheduled and confirmed appointments and maintained calendars
- Greeted customers, clients, and other visitors
- Checked in visitors and directed or escorted them to their destinations
- Informed other employees of visitors’ arrivals or cancellations
- Entered customer information into the organization's database
- Copied, filed, and maintained paper or electronic documents
- Ensured the reception area is stocked with appropriate booklets, pamphlets, and brochures for public distribution
- Used office automation equipment such as computers, modems, printers, copiers, and fax machines and software
- Composed routine requests, memoranda, and transmittal and acknowledgement letters
- Stored and retrieved documents or files, inserted and deleted text, and transmitted and received electronic mail
- Assisted in preparation of appointments
- Collected payments and posted them to the patients’ accounts in an accurate and timely manner
How to List Your Skills as a Receptionist
Receptionists work with people and technology like telephones and computers. You need to know how to do both!
- Microsoft Suite
- Communication Skills
- Customer Service Skills
- Interpersonal Skills
- Organizational Skills
- Multitasking and prioritizing
- Ability to work under pressure
- Attention to detail
How to List Your Education as a Receptionist
Receptionists generally require a high school diploma or GED. Receptionists must also be computer savvy.
Requirements to be a receptionist vary by state but generally involve the following:
- High School Diploma or GED
- Computer skills and knowledge
- Friendly and customer-oriented demeanor
- Complete a background check
Receptionist Career Overview
The job outlook for Receptionists is growing at 5% per year, which is considered average. In 2018 there were 1,101,500 jobs available.
Receptionists make $30,050 per year on average. However, salaries could be as high as $40,050 depending on experience, education, location, and the company for which you work.
Top Paying Salaries by State
- $40,050 -- District of Columbia
- $36,520 -- Connecticut
- $35,870 -- New York
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