From customer relations to sales management, telemarketers are expected to have experience in managing both numbers and relationships with people.
Let’s look at how you can showcase your wide-array of skills, experience as well as accomplishments on your resume and allow yourself to stand out amid a pool of applicants and appeal to employers as a telemarketer.
How to Write a Summary as a Telemarketer
- Summarize yourself as a work professional. How would you describe yourself in the workplace? Use 2-3 adjectives to describe your work ethic. In this example, the words "communicative" and "detail-oriented" were used — both are traits employers look for in telemarketers.
- Highlight your expertise and work experience. What kind of telemarketing have you done in the past? Did you only focus on outbound sales, inbound sales, or both? Let employers know in a few sentences to hook them and give them a reason to invest time in reading your resume.
- Show that you can handle the pressure. It offers you "extra points" if you show that you are able to handle the fast-paced nature of telemarketing right at the beginning of your resume.
How to List Your Work Experience as a Telemarketer
- Use a reverse-chronological format. List your most recent positions at the beginning of your work experience section. This way, employers can see how you progressed over the years and how you applied learned experience and skills to a new position. And it makes it easier for them to pay more attention to your most recent work experience and tasks you performed as well.
- Use action verbs that showcase your technical skills. Action verbs are crucial in showing your employer your capabilities. The following action verbs can help you demonstrate the various basic and advanced marketing skills:
- Followed up with
See our list of over 350 action verbs you can use on your resume right now.
Tip: Remember to include sales related keywords on your resume to catch employers’ attention.
- Cold call
- Warm call
- Outbound sales
- Inbound sales
- High impact
- Inside sales
- Needs identification
- Lead generation
Senior Level Work Experience as a Telemarketer
- Conduct research on potential clientele and cold call to initiate the outbound sales process
- Contact prospects after the initial meeting via phone calls and emails to add them to the sales pipeline
- Qualify prospect clients before placing them forward in the sales pipeline to increase sales process efficiency
- Possess comprehensive knowledge and information on company products and services
- Pitch to potential clients, promote the company's products and services, and answer questions
- Follow up with old leads to optimize business opportunities
- Grew sales lead by 36% in the last sales quarter
- Perform data entry and manage multiple spreadsheets and databases to maximize organization transparency
- Track weekly performance benchmarks and lead conversion ratio
- Write monthly and quarterly sales report, conduct sales analysis, and evaluate existing goals and quota
- Locate new business opportunities within specific markets and expand clientele
- Utilize Customer Relationship Management (CRM) system to compile a list of up-to-date leads and relevant information to ensure sales agents can move through the sales pipeline efficiently
Junior Level Work Experience for a Telemarketer
- Researched and identified potential clients within the target market
- Conducted outbound cold calls to potential clients, an average of 70 calls a day, to gain interest in the organization's services
- Followed up and made warm calls to existing leads and increased sales deals by 32% in the last quarter
- Provided potential clients with information on products and services by following sales scripts
- Conducted data entry into the organization's Salesforce portal for client account management with high accuracy and efficiency
- Sent outbound emails to provide information and support to prospective clients
- Scheduled appointments with prospective customers for the sales team to present and propose
- Managed my own leads and drove the full sales cycle from prospecting to closing deals
- Consistently exceeded monthly quota by an average of 25%
Tip: Remember to quantify your achievements for your previous work experience to show employers your value and what you can do for their company if they hire you!
How to List Your Skills as a Telemarketer
As a telemarketer, one has to be skilled in a wide array of skills to succeed in the industry. Try emphasizing the various skills you’ve gained over the years:
- Cold calling
- Inbound sales
- Outbound sales
- Client prospecting
- Client Relation
- Lead generation
- Account management
- Customer Relationship Management (CRM) Systems
- Salesforce software
- Value-based selling
How to List Your Education as a Telemarketer
Telemarketers generally require a high school diploma or GED. A bachelor's degree is a bonus.
- A high school diploma or GED
- Previous experience in relevant telemarketing, sales, or customer service experience
Certifications are not required, but they can better showcase your skills and increase your chances of landing your desired job.
Telemarketer Career Overview
Accordingly to the CollegeGrad LLC, the job outlook for telemarketers is expected to decline by about 3% from 2014-2024.
The average salary for a telemarketer is $28,550, according to the Bureau of Labor Statistics.
Top Salaries by States
- Masschusetts -- $42,270
- New Hampshire- $38,250
- Washington -- $37,020
- Connecticut -- $34,950
- Wisconsin -- $33,470
Data provided by the Bureau of Labor Statistics and CollegeGrad LLC.
Related Career Paths
Available job openings for Telemarketers
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