Concierge Resume Example

A concierge assists patrons at hotels, apartments, or office buildings with personal services. A concierge may also take messages and arrange or give advice on transportation, and even provide business services and entertainment.

According to the U.S. Bureau of Labor Statistics, concierge careers are at a 4.6% growth rate. Additionally, in the U.S., there are currently 36,800 employment opportunities.

Regardless of what state you're in, there are concierge job opportunities available, especially if the state has an influx of tourism.

Here are the top 5 states with concierge career opportunities:

1. Florida
2. New York
3. California
4. Texas
5. New Jersey

Now, if you're looking to update your concierge resume or land that dream concierge job, you've come to the right place.

In this article, we are going to go over 6 steps that will help you perfect your concierge resume.

Here are the steps we will be covering:

1. Formatting your resume
2. Writing a resume summary
3. Describing your work experience
4. Listing your key skills
5. Adding your education
6. Including languages

1. Format your concierge resume like a professional

A hiring manager is not going to hire you if your resume is sloppy and poorly formatted. As a concierge, it's oftentimes in the details to assure guest satisfaction. When it comes to your resume, it should be all in the details, too.

Speaking of details, here are some details you should always include in your resume:

• Contact information
• Work experience
• Skills
• Education

Tip: Feel free to include other details, like languages and organizations or associations to your resume, too.

When it comes to formatting your resume, there are three ways you can do so:

1. Reverse-chronological, which emphasizes your previous work experience
2. Functional, which highlights your key skills
3. Hybrid, which combines the previous formats

As a concierge, selecting the hybrid format would be to your best advantage as you can showcase to hiring managers that you are both skilled in hospitality and have the experience to back it up.

Tip: If you're just beginning to be a concierge, consider using the functional format to highlight your key skills since you don't have much work experience.

Take a look at our guide on how to format your resume if you want to learn more.

2. Impress hiring managers with a resume summary

A resume summary is a 1-2 sentence blurb that summarizes everything your resume consists of. It's a quick and easy way to show hiring managers that you appreciate their time, which can help your resume stand out from the pile since not everyone writes one.

You can also think of it as your elevator pitch.

Here are some elements you should always include in your resume summary:

• Years of experience
• Achievements
• Some personal characters

Tip: Sometimes, it's easier to write your resume summary after you have already written your resume. That way, it's easier to pick and choose what characteristics to include.

If you're still stuck on how to write your resume summary, here's a good and simple example:

Friendly and personable hospitality specialist and concierge with 4 years experience in guaranteeing customer satisfaction by attending to guests' needs. Passionate about providing service resulting in consistent return guests.

‍Tip: Always run your resume, especially your resume summary, through a spell check. You wouldn't want to miss your opportunity of getting hired.

Want to write the perfect resume summary? Our guide on writing resume summaries has tons of examples.

3. Describe your concierge work experience

Being a concierge is not an easy feat. You have to accommodate and help a lot of different kinds of people, and sometimes, that can get difficult. Therefore, showing hiring managers that you already have previous experience in the field may help you to get hired sooner.

When listing your work experience, it's important to highlight the specifics you did on the job, and do so using good verbs.

Your work experience should include the following:

• Company name
• Job title
• Years worked
• Location
• Job description

Here are some examples of job descriptions you may be able to include in your concierge resume:

• Provided information, recommendations, and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care.
• Processed and delivered messages for guests.
• Retrieved mail and small packages for guests as requested.
• Arranged and confirmed recreational, business, and dining activities both inside and outside the hotel for guests.
• Responded to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
• Responded to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Registered VIP guests, as needed.
• Promoted company marketing programs and distribute printed materials, as needed.
• Offered recommendations, reservations, and procurement of tickets for entertainment and restaurants.
• Offered transportation assistance.
• Conducted floral and gift coordination.
• Conducted employee appreciation outreach.
• Planned events, including offsite recommendations and coordination.
• Planned travels and itineraries.
• Partnered with management team to develop monthly newsletter at each property.
• Managed front desk, day users and visitor’s check-in and check-out of the space in line with agreed.
• Greeted people who come in for tours.
• Tracked walk-ins.
• Scheduled tours.
• Sent confirmation emails.
• Assisted with client needs and inquiries.
• Created and distributed personalized client welcome packets.
• Managed keycard activation and deactivation in line with key handing procedure.

Want more tips and tricks on how to write your work experience description? Check out our guide on describing your work experience.

4. List your key skills

If you haven't got that much concierge experience, letting your key skills shine may be what still lands you the job. Even if you do have the experience, they're just as equally important.

Listing impressive and relevant skills gives hiring managers more reasons to hire you.

Here are some examples of key skills you can include in your resume as a concierge:

• Guest Accommodations and Experiences
• Reservation Management
• Brand Management
• Vendor Interaction
• Strategic Planning and Analysis
• Communication
• Organization
• Time Management
• Office and Staff Streamlining
• Marketing
• Policy Adherence

Tip: You can even include skills such as multilingual and CPR certified to impress hiring managers.

Having trouble identifying your skills? We have a guide with 100+ key skills you can include in your resume.

5. Add your education

To become a concierge, you don't need a bachelor's or master's degree, but at least a high school diploma or equivalent is preferred.

Tip: It's almost always a good idea to include your education on your resume, especially if you have a degree in something relevant to your field, like how a Bachelor of Science in Hospitality Management is relevant to becoming a concierge and working in hospitality.

Be sure to mention the following when listing your education:

• School name and location
• Years in school
• Degree

Here's what adding your education to your resume can look like:

Roosevelt University

Chicago, IL

2013 — 2019

Bachelor of Science in Hospitality Management

Don't know if to put your GPA on your resume? Take a look at our guide on adding your GPA to your resume, which includes tips and examples.

6. Include your known languages on your resume

Working in hospitality, you're sure to come across a lot of tourism. Therefore, including your known languages on your resume may just be what separates you from other candidates and lands you the job.

Working as a concierge, depending on where you work, you're bound to meet people that do not speak the local language. Therefore, it is important to add to your resume a language section that shows hiring managers that you are bilingual or multilingual.

Here are some languages you can include on your resume if you know them:

• English
• Spanish
• French
• Italian
• German
• Russian
• Chinese
• Japanese
• Romanian

Tip: Next to the languages you know on your resume, add if you're fluent, intermediate or a beginner in the language to show hiring managers just how well you know the specific language.

Need more help writing the perfect resume? We have a guide that can help you do just that.

Key Takeaways

Now that we've helped you perfect your resume, it is time for you to help guests.

Here's a summary of everything we've covered:

1. Formatting your resume
2. Writing a resume summary
3. Describing your work experience
4. Listing your key skills
5. Adding your education
6. Including languages

Good luck with your concierge career!