Sales Representative Resume Example & Writing Tips for 2020

Sales Representative

Sales Representatives help customers find the products they want. They also process payments and returns.

‍How to Write a Summary for a Sales Representative

Mention your previous experience. What industries have you worked in (i.e., clothing, food, jewelry)? How many customers did you engage with on the average day?
Describe your greatest strength. Are you friendly? Knowledgeable about your products?
Explain what you’re eager to accomplish in the next stage of your career. Are you hoping to become a manager one day? Are you working towards a degree in business or a different field?

How to List Your Work Experience as a Sales Representative

Use reverse chronological format. List your most recent jobs first, as this shows managers how you’ve gained experience in the industry.
Use action verbs related to being a Sales Representative. Verbs are critical to demonstrating what you can do for the company. Review the following list for some powerful examples.

Assisted
Delivered
Demonstrated
Ensured
Greeted
Helped
Identified
Maintained
Operated
Provided
Scanned
Stocked
Welcomed
Worked

See our list of over 350 action verbs to find more.

Senior Level Work Experience as a Sales Representative

Identified creative and fun ways to motivate employees, including team meetings with games about product knowledge and professionalism
Lead 40+ employees and demonstrated the qualities of positive attitude and professionalism
Trained and developed 26 team members on product inventory, customer service techniques, and payment processes
Possessed a thorough knowledge of store services, including payment methods, safety standards, cleanliness standards and product availability
Handled daily supervision of shifts for 40 employees, including scheduling, breaks, customer service, and operational flow
Developed and maintained product selection and inventory levels by ordering from vendors when necessary
Greeted customers warmly and immediately offered assistance
Trained on cash register software, including merchandise returns, refunds, and gift cards
Provided customers with information and features of the products
Assisted customers with ordering products online when the merchandise wasn’t on the store floor
Assisted and advised customers on product uses and complementary items

Junior Level Work Experience as a Sales Representative

Welcomed customers into self-checkout and provided assistance as needed
Scanned and bagged all customer items efficiently, neatly, and in compliance with safety standards and company best practices
Worked efficiently to minimize customer wait time while maintaining guest service and accuracy
Advised the customer on current and upcoming brand launches, store activities, and events
Showed customers how to use Wallet and the other features and offerings within the App
Returned customer items and followed register prompts without assistance
Solved customer dissatisfaction independently while following company policies and procedures
De-escalated any negative situations and recovered the customer shopping experience while following company policies and procedures
Delivered easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests
Maintained a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
Stocked supplies during store open hours while still being available for the customer
Said thank you after every customer interaction and ensured that every customer left the store satisfied with their shopping experience
Demonstrated a culture of ethical conduct, safety, and compliance

Junior Level Work Experience as a Sales Representative (Continued)

Answered customer questions about policies, services, and products
Returned carts to store frontends and cleaned carts before giving them to customers
Greeted customers and assisted them with locating products
Operated cash registers while adhering to store policy on returns and coupons
Returned unwanted merchandise to shelves and rotated stock as needed
Ensured the immediate removal of damaged or expired wares
Maintained effective merchandise presentation, including undamaged goods and appropriate point of sale displays
Ensured cleanliness of departments and workstation
Promoted various company products like extended warranties and store credit card offers
Operated the cash register and rang up customer purchases throughout the day

How to List Your Skills as a Sales Representative

Sales Representatives need to be friendly towards customers and knowledgeable about their products.

Customer Service Skills
Interpersonal Skills (i.e., a friendly and outgoing personality)
Math Skills
Persistence
Selling Skills
Product Knowledge
Time Management
Team Collaboration

How to List Your Education as a Sales Representative

Sales Representatives do not require a degree, or even a high school diploma -- unless you’re interested in selling items like cars or jewelry. Management positions do require that you have a college degree in business, management, or a similar field. They receive on-the job training, either by senior employees or by the organization’s formal training program.

Requirements to be a Sales Representative vary by state but generally involve the following:

High School Diploma, GED, or college degree (depending on the business and items you’re selling)
Complete a background check

Certifications are not necessary, but can improve your resume:

RISE Up Sales Certifications has different levels, ranging from entry-level employees to senior sales representatives. It helps sales representatives understand the basics of store operations, inventory control, merchandising, sales, and customer service
Certified Inside Sales Professional (CISP) for sales executives and account managers
Certified Professional Sales Person (CPSP) sales executives, CEOs and sales professionals. This certification helps professionals develop sales habits, create and use a "personal identity," and develop communications and influencer skills.
Certified Sales Leadership Professional (CSLP) consists of e-learning courses, in-person workshops, an exam and role-related requirements.
HubSpot Inbound Sales is for sales professionals who identify potential buyers, create strategies for reaching those buyers, and build custom presentations.

Find more information about certifications here.

Sales Representative Career Overview

Job Outlook

The job outlook for Sales Representatives is declining at 2% per year. In 2018 there were 4,768,900 jobs available.

Average Salary

Sales Representatives make $25,440 per year on average. However, salaries could be as high as $26.97/hour depending on experience and the company for which you work.

Top Paying Salaries by State