Coffee Shop Manager Resume Example

With only a few add-ins you’ll be serving up a delicious resume in no time!

Katerina Frye
Written by Katerina Frye • Last updated on Jun 08, 2021
Coffee Shop Manager Resume Example
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Coffee Shop Manager Resume Example & Template

With coffee more popular than ever -- over 50% of Americans drink the delectable beverage every day -- the demand for coffee shop managers is growing.

Coffee shop managers are responsible for overseeing the day-to-day operations of their store, creating work schedules, and ordering inventory when needed. 

Since this is a big job, you need a stellar resume, and we’ll get you there.

In this article, we’ll discuss

  1. Which format is right for your resume
  2. How to write a resume summary 
  3. Describing your work experience
  4. Listing your skills
  5. Including your education 
  6. Naming your certifications
  7. Choosing the right template

Coffee Shop Manager Sample Resume 

Manager, Witchy Brews & Potions

  • Prepared weekly work schedules for staff and found suitable replacements in cases of staff absence
  • Ensured That all café expenses were within budget 
  • Identified new suppliers which decreased operational costs by 15%.
  • Received delivered café supplies and verified that the correct items and quantities were delivered.
  • Took inventory of café supplies and ordered new stock as needed.
  • Resolved customer complaints regarding food quality and customer service.
  • Suggested new menu items based on customers' preferences and feedback.
  • Identified strategies to retain and attract customers, including implementing a new loyalty system which increased customer retention by 25%
  • Deposited cash twice a week on Mondays and Fridays
  • Maintained sufficient rolled coin and small bills in the safe
  • Set up and completed roasting batches
  • Managed storage areas and put away all deliveries when they arrive
  • Counted and closed cash drawers after closing, bundling money in safe for deposit
  • Reported maintenance needs
  • Ensured cafe and employees complied with health and safety regulations
  • Delegated checklist tasks and ensured completion 
  • Maintained updated records of daily, weekly and monthly revenues and expenses
  • Advised staff on the best ways to resolve issues with customers and delivered excellent customer service

Barista, Starbucks

  • Prepared and served drinks to over 300+ customers a day
  • Answered customer inquiries about brews and flavors
  • Bartended hot and cold beverages 
  • Greeted customers and provided information for specials and promotions
  • Setup advertisement displays for new incoming merchandise, beverages and bakery items
  • Recommended brews and flavors to specific customer tastes
  • Demonstrated food and drink beverage knowledge
  • Prepared espresso shots and speciality coffee drinks
  • Regularly cleaned coffee machines, tables and chairs, counters, bathrooms, and other surfaces
  • Replenished and rotated front of the house items to maintain proper inventory

1. Choose the Right Format for a Coffee Shop Manager Resume

The first step to drafting your resume is deciding which resume format to use. This depends on your career experience and skillset. 

You have 3 main options for your resume:

  1. Reverse-Chronological -- this is the most commonly used resume format. With this structure, place your most recent jobs first, followed by the next most recent job, and ending with your oldest position. 
Tip: only include jobs relevant to the position to which you’re applying, so leave out any former jobs that don’t fit. For example, do include your experience as a Barista or Cashier, but leave out that you’re a Cosmetologist, since that has little crossover. 
  1. Functional -- this format is best for people who have been out of the workforce for a while, perhaps because they had to care for children or an elderly parent. This format will have headers like “Customer Service” and “Managerial Duties” with their respective skills listed in bullet points below. At the very end of the resume, include a brief snapshot of your work experience.  
Tip: Read our advice on How to Explain Employment Gaps on a Resume
  1. Hybrid / Combination -- this format is a mix of both Functional and Reverse-Chronological. It provides more detailed work experience descriptions that would typically be seen in the latter, while still offering a bulleted list of skills.  
Tip: When in doubt, choose the Reverse-Chronological resume format. For more details, check out our guide on How to Write Your Resume in Reverse-Chronological Order

For a Coffee Shop Manager career, hiring managers want to glance at your resume and get a sense of the following:

  • The length of time you’ve worked in the food and beverage industry 
  • Your managerial skills and experience
  • Customer service abilities

The best format for a Career is the Reverse-Chronological resume format. This is because it shows the trajectory of your career -- how you’ve grown professionally and expanded your work experience and knowledge base. Check out our advice on How to Show Your Job Promotions on a Resume for more details. 

 2. Write a Strong Coffee Shop Manager Resume Summary

Did you know that Hiring Managers only look at resumes for an average of six seconds? 

While this is certainly an optional section, your resume summary is one of the best ways to succeed in that short glance.

But first --- what is a resume summary?

A resume summary is one or two sentences at the top of your paper that summarizes your entire resume. It’s the punch line that gets the resume reviewer wanting to know more.

For a Coffee Shop Manager career, include the following points in your summary

  • The amount of time you’ve worked in the food and beverage industry 
  • An adjective or two conveying your personality, such as “organized,” “detail-oriented,” or “enthusiastic”
  • Your managerial skills 

Here is an example of a bad resume summary:

Experienced Coffee Shop Manager with demonstrated knowledge in the food and beverage industry. 

This is a bad resume summary because it’s vague. It gives no sense of who you are as a person -- there is no glimpse of your personality -- and it doesn’t offer any clear sense of your managerial abilities.

Here is an example of a good resume summary:

5+ years of leadership experience in the food and beverage industry with proven success in decreasing operating costs and implementing programs to improve customer retention. Coffee enthusiast with a passion for wowing customers with excellent service and delicious brews.     

This is a good resume summary because it tells the hiring manager not only who you are as a person -- a coffee enthusiast, passionate about your work, a leader -- but also that you have extensive experience doing managerial tasks, even to the point of saving the business money and growing your customer base!

For more information, checkout our guide on How to Write a Killer Resume Summary. Or, browse our Resume Summary Examples

3. Describe Your Work Experience as a Coffee Shop Manager

The next step to drafting your resume is to list your work experience. This includes the name of your position (See: The Right Way to List Job Titles on a Resume), the name of the location at which you worked, and the length of time in which you worked. 

Furthermore, write your resume experience in a way that anyone in your industry will understand. Don't use company-specific language.

For example, let’s say you worked at a place that called “brews” by the name “murky water” (yuck!). Not everyone is going to know what this means, so it’s best to stick with the common name, otherwise a hiring manager may not know what you’re talking about, and if the manager is confused, they’re more likely to throw out your resume and move onto the next.  

You should also quantify your resume whenever possible. This means adding a number -- such as a dollar amount or percentage -- to your accomplishments. Quantifying your resume gives the hiring manager a more concrete idea of your workplace performance. For example, say that you “trained 14 employees,” “improved customer retention by 20%,” or “saved the business $30,000 by switching suppliers.”   

Tip: One way to quantify your resume is by listing your accomplishments and awards

For more information on how to format your work experience, check out our guide on How to Describe Work Experience

Don’t have any work experience? We have a guide for Writing a Resume with No Work Experience!

4. List Your Skills

Skills show the hiring manager what you can do for the company -- without taking up too much space in the “work experience” part of your resume.

There are two types of skills -- soft and hard. “Soft” skills are those that are not quantifiable and are more indicative of your personality. Examples include leadership, problem-solving, and communication. In contrast, “hard” skills are those that are learned through formal education. Examples include computer technology, programming languages, and certifications.  

Coffee Shop Managers need to have a combination of both soft and hard skills. While you don’t need every skill listed below, try to include a few on your resume. 

 Relevant Soft Skills

  • Multitasking
  • Communication
  • Leadership 
  • Customer Service
  • Delegation
  • Conflict Resolution

Relevant Hard Skills

  • Coffee Brewing
  • Inventory Tracking
  • POS Systems
  • Scheduling
  • Payroll
  • Supply Ordering

If you want a more complete list of skills, read our guide on 100+ Key Skills for a Resume in 2021 with Examples for any Job.

5. Include an Education Section 

Coffee Shop Managers need to have a high school diploma or GED. They usually start off at an entry-level position, such as a Barista or Cashier, and then work their way upwards to shift leader and then up again to Assistant Manager before getting to Manager.

Some companies may require than you have a college degree in Business Administration, but if you have enough years of experience then you can usually bypass this requirement.

However, food and beverage industry managers are required to have a food handler’s license. A food handler’s license states that you are certified to prepare, store, and serve food. License requirements vary by state, but most consist of a proctored test. While the license does cost a small fee, your employer will usually cover it. You must also renew your license every few years, though this too varies by state and even county. 

Still uncertain on what to include in this section? Review our guide on How to List Education on Your Resume in 2021

6. Mention Certifications Relevant to the Job

Besides your food handler’s license, you can list any other certifications relevant to the job. While additional certifications are not strictly necessary, they do show employers that you’re expanding on your skills and diversifying your experiences. Not only are you more knowledgeable, but you’re also more employable. 

Certification programs include:

For more information on certifications, check out our guide on How to Include Certifications on Your Resume the Right Way.

7. Pick the Right Template

Now it’s time for the fun part -- picking the aesthetics of your resume! 

Here at EasyResume, we offer several different templates. 

  • Academic: these resumes are professionally structured with minimal aesthetics in order to provide a clear and concise glimpse of your experiences. This is best for current students or those looking to pursue a career in an academic field as a researcher or teacher. 
  • Creative: these resumes are bold and colorful with eye-catching fonts to help you stand out from the crowd. This is best for those in creative fields like marketing and art. 
  • Elegant: these resumes are contemporary and stylish in a way that highlights you and your experiences. This is best for those in fields that prefer austerity, such as the healthcare and finance industries. 
  • Modern: these resumes have sleek designs that are fresh and bold with tasteful fonts and clean lines. This is best for individuals applying to startups or to companies with a young audience or product.
  • Professional: these resumes have a clean, crisp look that incorporates only one or two accent colors. The focus is solely on the text, pulling the recruiter into your experiences and accomplishments. This is best for individuals applying to straight-laced companies that mandate a suit-and-tie dress code.  

Your resume template should reflect the job to which you’re applying. For a Coffee Shop Manager, try a Modern, Professional or Elegant format. These will showcase your leadership abilities and experiences without overwhelming the reader with flashy aesthetics.  

If you want to create your own template, read how with our Step-by-Step Guide on How to Create a Resume Template in Microsoft Word

8. Takeaways

We’ve done it! Almost. 

Now it’s time to get down to business -- actually creating the resume. 

Here’s what you need to do: 

  • Research the job description to locate keywords
  • Use a Reverse-Chronological resume layout
  • Write your resume summary, including the length of your experience in the food and beverage industry, some adjectives conveying you personality, a detail about your managerial abilities and/or customer service skills
  • Include your education and relevant certifications
  • Write your experience section in a way that any outsider could understand. Talk more about the how and why of your responsibilities. Quantify your results.
  • Pick a resume template that fits the position to which you’re applying, such as Modern, Professional or Elegant.

Start from our resume example to save time.

You’ll be brewing your next batch as king or queen of the castle in no time!

Katerina Frye
With a background in Psychology and Marketing, Katerina devotes her time to understand people, their careers, and their goals to help them succeed. She also has experience in social media, science writing, and fiction. When she isn't writing, she's hitting the gym, playing with her cats, or eating chocolate.
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