IT Support Resume Example

Troubleshoot your resume and fix it up with our advice that is sure to land you your next gig!

Written by Katerina Frye • Last updated on Nov 14, 2020
IT Support Resume Example
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IT Support Resume Example

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IT Support Specialists

IT Support professionals troubleshoot and fix computer problems for both individuals and companies alike. They offer advice and solve technical issues. 

How to Write a Summary for IT Support

Your summary is a few sentences at the top of the resume that states who you are, what you do, and what you want next. This is meant to be brief and concise; you want to offer an overview of your candidacy for the position. 

  1. Mention your previous experience. Have you worked for several companies, managed anyone, or mentored anyone? Did you intern at a software company? Have you developed any programs?
  2. Describe your greatest strength. Are you a quick-worker, no problem is too big? Do you have excellent customer-service skills?
  3. Explain what you’re eager to accomplish in the next stage of your career. Are you looking to work for a large company? Do you prefer helping computer users or solving network issues?
Example: 10 years experience developing software and solving technical issues for companies and individuals alike. Excellent customer-service skills with vast knowledge in computer languages and programming.

How to List Your Work Experience as IT Support

  1. Use reverse chronological format. List your most recent jobs first, as this shows managers how you’ve gained experience in the industry. 
  2. Use action verbs related to being an IT Support. Verbs are critical to demonstrating what you can do for the company. Review the following list for some powerful examples.
  • Analyzed 
  • Consulted
  • Determined 
  • Evaluated 
  • Helped 
  • Identified 
  • Implemented 
  • Maintained
  • Managed 
  • Monitored
  • Organized 
  • Performed 
  • Provided
  • Repaired 
  • Solved
  • Supported 
  • Troubleshoot

See our list of over 350 action verbs to find more.

Tip: Start each bullet point with a verb -- this packs a punch! But be sure to not repeat the same verb too many times -- variety is the spice of life. 

Senior Level Work Experience as IT Support

  • Trained 12 junior staff members
  • Provided client support and resolved technical issues via email, phone and other electronic mediums
  • Configured client's equipment to ensure proper functioning
  • Organized client software and various server applications
  • Provided training to clients and employees in the use of systems and applications as related to their positions
  • Maintained a general understanding of Operating Systems and application operations related to company offered services
  • Identified and corrected or advised on operational issues in client computer systems, networks, labs, and multimedia equipment
  • Performed creation of 92+ new accounts using company provided software tools
  • Monitored and supported hardware related issues
  • Provided support on technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
  • Provided support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Implemented and supported disaster recovery solutions to ensure safety of company’s information
  • Offered technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Ensured remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Provided client support and resolved technical issues via email, phone and other electronic mediums
  • Configured client's equipment to ensure proper functioning
  • Organized client software and various server applications
  • Provided training to clients and employees in the use of systems and applications as related to their positions
  • Maintained a general understanding of Operating Systems and application operations related to company offered services
  • Identified and corrected or advised on operational issues in client computer systems, networks, labs, and multimedia equipment
  • Performed creation of 92+ new accounts using company provided software tools
  • Monitored and supported hardware related issues
  • Provided support on technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
  • Provided support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Implemented and supported disaster recovery solutions to ensure safety of company’s information
  • Offered technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Ensured remote access solution implementation and support: VPN, Terminal Services, and Citrix

Junior Level Work Experience as IT Support

  • Installed and configured computer hardware, software, systems, networks, printers and scanners
  • Monitored and maintained 240+ computer systems and networks
  • Responded in a timely manner to service issues and requests
  • Provided technical support across the company, helping over 54 employees
  • Set up accounts for 25 new users
  • Repaired and replaced equipment as necessary, cutting costs by 25%
  • Tested new technology to determine if it fits company’s needs
  • Documented and recorded all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues
  • Managed open calls by identifying and prioritizing issues according to published policies

How to List Your Skills as IT Support

IT Support professionals require a mix of hard and soft skills. Hard skills include programming languages, while soft skills include communication and customer-service. List both on your resume to show that you are a well-rounded candidate. 

  • Customer-Service Skills
  • Problem-Solving Skills
  • Communication
  • Programming Languages
  • Flexibility 
Tip: Be sure to name the programming languages in which you are fluent: Python, Java, CSS. 

How to List Your Education as IT Support

IT Support persons do not require a degree, although some companies may prefer one. This is especially true for computer network support specialists, and those working for large software companies.  

Tip: Certificates can boost your resume and impress employers. They help you to stand out and show that your skills have been endorsed by a third-party.  

Below are a few examples of certificates for IT professionals:

Requirements for licensure vary by state but generally involve the following:

  • Formal education or computer-knowledge
  • Certificates 
  • Complete a background check


IT Support Career Overview

Job Outlook

The job outlook for IT Support is growing at 8% per year, which is considered to be much faster than average. In 2019 there were 882,300 jobs available.

Average Salary 

IT Support persons make $54,760 per year on average. However, salaries could be as high as $106,420 depending on experience, certifications, and location. 

Top Paying Salaries by State

  • $71,720 -- District of Columbia 
  • $70,060 -- California
  • $67,210 -- New Jersey 

Search for IT Support Jobs

Katerina is a junior studying English and Marketing at Johns Hopkins University. She has experience in social media, science writing, and fiction. When she isn't writing, she's hitting the gym, playing with her cats, or eating chocolate.
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